Got my GT3 last week, shipping did take a while since the carrier had a "resortation" error (their words) - not Segway's fault. The shipping box was a bit torn in a few spots but the scooter was packed well and had no damage or scratches. As others have mentioned, the GT3 is a TALL scooter with impressive ground clearance (ride off sidewalks with ease) and tall handlebar but is very comfortable and a good height once riding. Build quality is superb with a metal bar going around the bottom deck of the scooter for strength. Features I really like, Security locking features (I use a combination sequence of brake levers and the 2 round gray switches to unlock -- that's cool) -- Ease of firmware updates -- Traction Control works well in the rain (don't ask how I know :) ) -- separate day time running head light and main light with low/high beam settings, front and rear signal lights, Boost Mode is great for hills or just having fun starting at a stop (must be in "Race" mode) -- the suspension is firm and not adjustable but you never feel unsafe cornering, hitting cracks in the street or going at the max speed of 31MPH (which I can confirm it hits) -- the deck is wide and long for those with size 11/12 shoes or higher -- Controls are easy to operate with gloves (which I wear all the time) -- charging is fast and easy with full charge details on the display (showing percentage and time remaining to charge which is great) -- Segway mobile app works well on Android (my platform) with lots to customize but I do like not needing the app once I have all the settings configured to my liking. I've had the GT3 for 8-days now and really look forward to riding when I get home from work and the weekend. No regrets with the price, features, or build quality. I love the outdoors with cycling (e-bikes and traditional bikes) being my primary hobby. This is my 1st e-scooter and am happy I chose Segway. We also bought a Segway Max G2 in Jan of this year and that is an amazing and sturdy product as well.