Shipping Policy

Holiday Order & Shipping Notice
Due to the busy holiday and sales season, please allow extra time for your order to be processed and delivered. Our team and delivery partners are working hard to get your items to you as quickly as possible. We appreciate your patience and understanding during this busy time.

 

Order & Shipping Policy

Order Processing

  • Orders are typically processed within 1–2 business days.
  • We also have to right to refuse certain deliveries and orders and we will fully refund you if we refuse your order.

 

Order Amendments

  • If you need to make changes to your order (such as updating your delivery address or product selection), please contact us as soon as possible.
  • Amendments can only be made before your order has been shipped. Once dispatched, we are unable to make changes.

 

Order Cancellations

  • You may cancel your order at any time before it has been shipped by contacting us at info@segway.com.au or via live chat.
  • Once your order has been dispatched, cancellations are no longer possible, but you may be eligible to return your item under our Returns Policy.
  • If your order is refused upon delivery, you will be charged a 10% restocking fee.

 

Shipping & Delivery

·         Shipping Cost (as applicable) will be automatically calculated at checkout.

·         Shipping Method: Due to the nature of the product, road shipping will be the only option.

·         Domestic Shipping: We currently offer shipping to most suburbs in metropolitan Australia. We are however unable to ship to certain locations and we also cannot ship to PO Boxes and Parcel Lockers.

·         International Shipping: We do not offer international shipping.

  • Delivery time: The delivery time will depend on your delivery location; remote areas may take longer. Once dispatched, we estimate the delivery times of:

·         Sydney, Brisbane, Perth and Melbourne Metro Areas: 3-8 business days.

·         ACT Canberra, Adelaide, Tasmania Metro Areas: 5-10 business days.

·         Some products such as the Segway GoKart may take an extra 7 days (or more) to ship.

  • Tracking: Once dispatched, you will receive a shipping confirmation email with tracking details. You can check the tracking number through the transport carrier’s website for your order delivery time. Please note that your item has been shipped if there is a tracking number, even if the tracking number has not been updated by the transport carrier yet.
  • Signature upon Delivery: Your shipment will require a signature at the time of delivery. Please note that waiving the requirement for a signature upon delivery will increase your risk of loss of your ordered product and will waive your right to file a claim if your order is lost.

If you know in advance you won't be home to sign for your shipment, please contact the transport carrier, which will be listed in your shipping notification sent via email.

  • Delays: While we always aim to deliver within the stated timeframes, unforeseen events (such as courier delays, weather or supply chain issues) may occasionally affect delivery times. We’ll endeavour to keep you updated if your order is impacted!

 

Risk of Loss or Damage

We are not responsible for any loss or damage to your order after your order and associated product(s) are dispatched from our possession (i.e., after your product is tendered to the first carrier). We suggest you promptly track your order and understand your delivery options.

We do not have any liability for orders/deliveries that are signed for, regardless of who signed for your order/delivery. Furthermore, we are not responsible for loss and/or damages due to a third party’s conduct, including but not limited to transport carrier(s).

We are not responsible for lost, stolen or damaged orders after they have been delivered.

 

Other

·         If you have any questions about your order, please contact us at info@segway.com.au or reach out via our live chat for real-time support.